Name: Carolina Ocampo Ramírez
Role: Customer Success Manager
Department: Customer Success
Started at SimplyVAT: March 2024
During her two-year career break, Carolina had moved to the UK whilst also looking after her young child. She was searching for a role that would allow her to grow professionally while giving her the flexibility to be present for her son.
“The flexibility of remote work and flexitime was exactly what I needed to be both a dedicated parent and a committed professional. I also saw a genuine opportunity to build long-lasting relationships with clients, which truly excited me.”
Carolina joined SimplyVAT in 2024 as we launched our Customer Success team and has played a major role in the team’s growth. Her flexible role gave her the space to be a dedicated parent and build long-lasting relationships with SimplyVAT’s clients.
In her role, Carolina helps us provide the best possible customer service – the kind that’s gotten SimplyVAT nominated for several customer service awards.
“It's deeply satisfying to know that my work directly supports both the company’s mission and our clients’ success.”
Every day is different, but the focus of Carolina’s day is always the same: delighting our clients and adding value. She makes sure our clients are happy, supported and engaged by:
“What I enjoy most is how naturally I can apply my strengths at work. They help me build trust with clients, support colleagues, and show up with empathy. My background as a mom has also enhanced my ability to remain calm under pressure, be patient, and lead with compassion - qualities I bring into every interaction.”
Carolina brings SimplyVAT’s values to life.
Honesty
"When I found SimplyVAT, I felt instantly connected to the company’s values especially honesty and happiness, two principles I strive to bring into everything I do."
Freedom
"I’ve also benefited from the company’s flexible policies, which have allowed me to balance personal growth with professional ambition. That freedom has been invaluable in allowing me to show up as my best self, both at home and at work."
Collaboration
"Collaboration across departments happens seamlessly, with everyone working towards the same goals. It’s an environment where people feel both valued and heard."
Happiness
“Working with the team at SimplyVAT is truly a joy. There’s a strong sense of mutual respect, open communication, and shared purpose.”
Interested in other departments at SimplyVAT?
Learn about our Data Team from Julieta, our Imports and Purchases Specialist.
Learn about our Business Development Team from Michaela, our Sales Manager.
