Since 2018 we’ve supported one ecommerce seller, Aaron Burton, across four different companies. Over the years he’s returned to SimplyVAT repeatedly because of the problem-solving, technical expertise and reliability of SimplyVAT Staff.
Our relationship with Aaron started with two Amazon business owned by a parent company. As the company’s accountant, he worked with us to get them VAT compliant for Amazon’s Pan-EU programme.
Brexit and the 2021 EU VAT changes caused Aaron issues when a container of goods got stuck at a customs warehouse. Elke Meyer, Senior Onboarding Specialist at the time, worked to get the issue resolved as quickly as possible. Elke arranged the application for a German EORI number and kept pressure on the application to avoid delays. The result was that the number was issued much faster than normal, preventing further costly delays.
Elke also spoke to German customs on the client’s behalf:
Also, I would like to make a Special mention that Elke has helped us with problems we had importing a container into DE post Brexit, nothing was too much trouble for her.
Eventually, the parent company changed course and decided to liquidate some their assets - including the two Amazon businesses. In the meantime, however, Aaron had started the first of two Amazon companies.
Aaron was (and still is) working with Senior Client Manager Sophie Mckenzie-Davidson. Sophie has supported him with the ongoing compliance requirements that enabled both companies to use Amazon’s Pan-EU programme for the past four years.
Simply VAT have prepared our EU VAT returns for a number of years now and have always provided great service [...] Simply VAT provide a professional and efficient service.
We received notification that one of the Aaron’s companies – Honey Shuffle Limited - had passed an Intrastat threshold in Germany. Because of the strength of their previous working relationship, Elke Meyer, now SimplyVAT’s Intrastat Specialist was able to call Aaron directly to explain the situation.
Elke understood the Aaron’s business and knew that Germany had recently increased its Intrastat thresholds. This meant that whilst she was informing Aaron of his company’s new obligation, she was able to reassure him that Honey Shuffle would only need to file for the minimum reporting period.
They agreed a path forward together on the phone, and we began the process of preparing them for Intrastat filings that week. Once their Intrastat obligations were complete, Elke's expertise was required elsewhere. The client specifically requested to work with Sophie again, having enjoyed working with her previously.
Over the last seven and a half years, Aaron Burton has trusted Elke, Sophie and the wider SimplyVAT team to support them through:
Aaron is a prime example of how SimplyVAT works – building a relationship with our clients that lasts beyond a single service. Aaron has repeatedly returned to us thanks to the expertise, problem-solving and communication skills of SimplyVAT’s team.
